Trouble Ticket System
GNO will assign you a secure, personal user ID and password. You can also opt to receive an email notification when any of your fault calls are closed down by the GNO shift team . The email will contain information from the TT system , fault call identification including a unique TT number and specific detail of what was originally reported, who did the work, when it was carried out, and what was done to resolve the fault. This is a free service as part of your total GNO managed service. Automated escalation and monthly statistical data is standard as part of the GNO TT system.
Example of web based ticketing system
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